Chargeback Policy

Night Line Limo values its customers and is committed to resolving billing concerns fairly and professionally.

1. Contact Us Before Filing a Chargeback

If you believe you were incorrectly charged, please contact Night Line Limo before submitting a chargeback through your bank or credit card company. We will review the matter and attempt to resolve the issue directly.

2. Valid Reasons for a Chargeback

Customers should only initiate a chargeback when they have a legitimate billing dispute, such as an unauthorized transaction or a service that was not provided as agreed.

3. Documentation

Night Line Limo may maintain and provide documentation related to disputed transactions, including:

  • Reservation confirmations
  • Customer communications
  • Payment records
  • Cancellation records
  • Pickup and drop-off information
  • Invoices and receipts
  • Evidence that transportation services were provided

This information may be submitted to the applicable payment processor or financial institution when responding to a chargeback.

4. Fraudulent or Unjustified Chargebacks

If a customer receives the contracted transportation service and then initiates a chargeback without first attempting to resolve the issue with Night Line Limo, the company may dispute the chargeback and provide relevant transaction and service records to the payment provider.

5. Refunds and Chargebacks

Customers should not pursue both a refund and a chargeback for the same transaction. If a refund has already been issued, the customer should notify their financial institution and withdraw any duplicate dispute where applicable.

6. Resolution

Night Line Limo will cooperate with payment processors and financial institutions during chargeback investigations. Final decisions regarding chargebacks are made by the applicable bank, card issuer, or payment processor.

7. Policy Updates

Night Line Limo reserves the right to update these policies from time to time. The most current version will be made available through the company's website.

Website: Night Line Limo

Note: These are general template policies and should be reviewed by a qualified attorney to ensure they comply with the laws applicable to your business and location.