Refund Policy

Night Line Limo is committed to providing reliable transportation services. This Refund Policy explains how cancellations and refunds are handled.

1. Customer Cancellations

Customers who need to cancel a reservation should contact Night Line Limo as soon as possible. Refund eligibility depends on the cancellation notice provided before the scheduled pickup time.

2. Cancellation Refunds

Unless otherwise stated in a customer's booking confirmation:

• Cancellations made 72 hours or more before the scheduled pickup may be eligible for a refund, less any applicable processing or administrative fees.
• Cancellations made 24 to 72 hours before pickup may be eligible for a partial refund.
• Cancellations made less than 24 hours before pickup may be non-refundable.
• No-shows may be charged the full reservation amount.

Certain special events, holidays, group bookings, or custom reservations may have different cancellation terms.

3. Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

4. Service Cancellation by Night Line Limo

If Night Line Limo must cancel a reservation and cannot provide a reasonable replacement or alternative service, the customer may be eligible for a refund of amounts paid for the canceled service.

5. Non-Refundable Charges

Certain fees, deposits, booking fees, administrative charges, or third-party expenses may be non-refundable where permitted by law and where disclosed to the customer before payment.

6. Requesting a Refund

Refund requests should be submitted by contacting Night Line Limo with the customer's name, reservation details, date of service, and reason for the request.

7. Refund Disputes

Customers agree to contact Night Line Limo directly before initiating a payment dispute or chargeback. We will make reasonable efforts to investigate and resolve legitimate refund requests.